Our client calls us on Monday morning with bad news. His 30 day old projector in his dedicated theater is flickering and unwatchable. Even worse, this is 6 days before the super bowl.
We immediately jumped on it, contacted our rep and manufacturer. By Tuesday a brand new, advanced replacement was on its way.
Thursday the projector arrived and began 24 hour bench test. We also contacted the client and set up a Friday install.
Friday - projector tested, packed up and on van. On lunch break from previously scheduled install our techs stop by and install new projector.
Our client is a big sports fan, On Saturday friends fly in from around the country and on Sunday the party goes off without a hitch. His words are below:
That's AWESOME!!! you guys rock!!!!
THANK YOU for taking such quick action. Super Bowl weekend I have guys fly in from all over the country and we live in that room watching movies, football, etc for 2 days! You saved the weekend!
Mike G. of East Haddam, CT
Thursday, February 7th